Do I need a License for each PC that I scan?
No.  RSI is licensed per User (Administrator).  You do not need licenses for the computers being scanned.  So if one person uses RSI, then 1 license is required.  If five people use RSI, then 5 licenses are required.

Why can’t I scan a PC after Windows XP Service Pack 2 was installed?
There is a good chance that the Windows XP SP2 Firewall is enabled.  RSI will function properly by adding the “File and Print Sharing” Exception to the firewall.

Why can’t I scan any Windows XP PC’s?
In Windows XP Home Edition and Windows XP Professional, if working in a workgroup, guests are forced to log on to a workgroup (Forced Guest).  To disable forced guest do the following:
1. Double-click the My Computer icon on the desktop, or click Start | My Computer
2. Select Tools | Folder Options
3. Select the View tab
4. Clear the Use simple file sharing (Recommended) checkbox

Why doesn’t every PC show up in the computer list?
1. The Computers are turned off at the time of the scan.
2. The Computers are not in the Browse List (Neighborhood Network, My Network Places).  Use Active Directory Enumeration under Options or IP scan to resolve this issue.
3. RSI does not scan Windows 9x/ME Computers.

Why doesn’t Remote Desktop work?  
Remote Desktop will launch the application defined under options.  By default this is set to Microsoft Remote Desktop Connection, but VNC as well as others can be defined.  Microsoft’s Remote Desktop Connection is installed by default on Windows XP, but not Windows 2000.  It can be downloaded here.  This feature requires that the target computer has the appropriate remote desktop server configured.

How do I change the order of the scan items (Columns)?
Click and hold the column header.  After a second the mouse icon will show a capture box.  Then move column to desired location.

How do I delete a column after a custom scan item has been removed?
Right click the column and select delete column.